Thank you for your kindness, compassion and efficiency

Dear Jill, I just wanted to thank you for your kindness, compassion and efficiency in handling my Mum’s funeral – your patience and understanding made a difficult task so much easier, and everyone who attended the service said how lovely it was – and the poem read at the end was so apt, I felt like clapping, but thought it a tad inappropriate.  Jill, please also convey my thanks to Bill the funeral director.  As you promised, everything went like clockwork. We were even lucky with the weather!