Dear Alistair, Just a short email to thank you and your team for making today so much easier to bear. With your kindness, Reg and his team and Naomi guiding us today we managed to make ****’s day as special as we could. Their professionalism and yours has helped us to ensure **** was cared for in the best way possible. For that we shall always be grateful to you all. We send our kindest regards and thanks again, to you all.