Dear Lodge Brothers
When my father passed away my sister and I had no idea what to do. We knew our family had always used your services and spoke highly of you, so we contacted your Duty Officer, who right from the start was ever so helpful. Later that day I contacted your Shepperton office to make an appointment. At the appointment the lady was so caring and understanding and clearly explained everything that would happen and what we needed to do. Over the next few days your Shepperton team were so professional with us. When we visited the chapel, again we were treated with the greatest respect, as was our Father. On the day of the funeral your team were so professional, gently guiding us through each step. They even made provisions for the specialist taxi that we had booked for my Mother and guided the driver through each stage. The day was flawless thanks to your organization from our first meeting. Our Father would have been so proud of the way the day went. I know now why our family have always spoken so highly of you. Thank you for making such a sad day run so smoothly. You really thought of everything. We cannot thank you enough for helping our Father pass over so smoothly.