Dear Susan, On behalf of my sister and me I wanted to thank you for all your help and advice with the arrangements for Mum’s funeral. Our very special thanks too for making her look so lovely for her final farewell. Though Friday was a sad day, we could not have asked for a more perfect farewell – everything was just as we hoped. Reg looked after us so well – I can see why you were glad he was assigned to us on the day. Despite the circumstances, it was a pleasure to meet you Susan and deep gratitude for all you did.