I just wanted to write and express my gratitude for your help in arranging my father’s funeral which was held yesterday at Woking Crematorium. Everything went smoothly from start to finish – we were never made to feel pressured or obliged during our first meeting with Annie, and when the staff arrived with the hearse and limousine they were polite, respectful and understanding. I was particularly grateful for the patience and care shown to my elderly grandfather who has a bad back and was helped in and out of the car with care and courtesy. There were no hiccups or misunderstandings and we were looked after the whole time by your excellent team. It really helped to relieve the pressure of what was obviously a sad day for all of us. Thank you again for striking the perfect balance of kindness and professionalism – we are all extremely grateful.