I feel I must write

I feel I must write to you regarding Funeral Arranger, Mia Taylor From my very first tentative enquiry, Mia immediately made me feel at ease and offered helpful and caring advice even though my mother hand not passed at that time.I knew it was not far away and that I had to seek advice. However, it was not long before I had to call her from my mother’s house to say that she had passed away. Mia immediately took me through what needed to be done and what would happen. Following the conclusion of the police and coroner’s investigations, Mia then arranged for my mother to be taken to your chapel at Brentford, talking me through who from Lodge Brothers would come and what they would do. The extremely polite and lovely Bradley and Dave duly arrived. Upon the visit to Mia by myself and my sister to make the funeral arrangements, Mia was kindness itself and in our minds went the extra mile in having a member of your staff check that my sister could get up to the lecturn at the crematorium and that the microphone could be lowered, as she is disabled.

I could go on and on but both my sister and I would like to express our sincere thanks to Mia for all she did for us, nothing was too much trouble. Also on the day of the funeral, Quentin and the other gentlemen were again kindness itself. So in conclusion, thank you Lodge Brothers and staff for making a difficult days as stress free and easy as you could, and did.