Everything went very smoothly. The family would definitely use you again.

Dear Bernice, Just a quick note to say what a great business you are running.  The loss of our mother was made so much easier by everyone within Lodge Brothers.  Thanks for making the arrangements for us.　 Everything went very smoothly.　 The team that arrived at the Crematorium in the morning were all very kind, patient and professional and were an absolute credit to you.  The family would definitely use you again.