Everything went exactly to plan and your staff were gentle and efficient

Dear Alistair, We would like to say a very big thank you for all your efforts on our behalf. You all made a very difficult day possible.  Everything went exactly to plan and your staff were gentle and efficient – and particularly fast with the umbrellas when the heavens opened.  We hope not to have to use you ourselves again too soon, but we will certainly have no hesitation in recommending you to others.  Our sincere thanks.