Dear Claire, Everything was perfect, thank you. I have to say, from my very first phone call to you, to speaking to Robert at the Crematorium, I couldn’t have asked for a better experience, (if that’s the right way of putting it!?) You made that horrible part so much easier. I was dreading contacting anyone at first, because I was in such a state that any ‘hushed’, overly sympathetic tones would have set me right off over the edge. You (and Robert), however, were bang on – so good to talk to – just right. I cannot thank you enough. (and it was a nice relief to be talking about cricket at the crem!) Many, many thanks once again.