Dear Mr Lodge, Thank you for completing the work in record time. I really appreciate it. I have already sent you a cheque for the balance due. I just want to say that my family has turned to your company ever since my mother died in 1952. You arranged the transport of my father’s body from Chichester to Feltham cemetery when he died in 1990 and the interment of my step mother’s ashes in 1973 into the same grave in ****** cemetery. Now alas for me it is my brother’s turn to be memorialised on the same grave, prematurely for him. The space that is left on the plaque is intended for my name. I admire the way your company does business in such a delicate and sensitive arena.