Dear Richard & Pauline,
I should just like to put on record my thanks to you for the absolutely excellent arrangements you made for R and the superb kindness and empathy you showed. The eulogy from Richard was perfect and the extra work he did researching the history of where she worked was far more than I expected. This level was also reflected in Daniel and his team. I am afraid this does not fully reflect how superb you were. This is also what the other attendees at the funeral said. I should like you to forward this email to your board of directors such that you may be recognised for this.