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Hi Jacqueline,
Just wanted to say how overwhelmed I am with the kindness and help you have given to me, S and B during the last week.  I honestly don’t know what we would have done without you – nothing has been too much trouble and you have been there for us every step of the way. I know you will say that it is your job, but you have done far more than was necessary and we are just so grateful  –  especially introducing us to Steve and Martin – who are excellent.  We are thrilled with the order of service.