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Good morning Pauline,
I would like to thank you and your husband for making the hardest thing any parent has to do, bearable. Right from the beginning when your young undertaker took my son away from the house, with the utmost respect, to the kindness you showed me at our first meeting, through to the courtesy and respect your husband showed us (as parents who had lost a son) yesterday at the crematorium. Especially the special ties, that was very kind and thoughtful thing to do, and it made a hard day a little easier.
Thank you for getting us in touch with Martin Shaw, he was extremely good, and said the kindness things about R without making it unbearably sad. Thank you again, words can not express my gratitude