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Dearest Melanie,
I cannot thank you enough for the all round care and dependable competency you gave to our family at this difficult time.  From our very first meeting you showed genuine kindness to us all, and nothing was ever too much trouble, ever.  The effort you put in ensured, what could have been a very sombre event, resulted in an absolute celebration of a wonderful man.  I am truly thankful and grateful. Keith and his colleagues, on the day, continued the care further with absolute attention to detail, professionalism and respect until we said our goodbyes. Thank you all!