So thankful and grateful for such a harmonious arrangement.  From the moment Mum was collected by your caring men on that awful night, to walking into your branch for our arrangement appointment with you, at a very upsetting time, we have received excellent and harmonious service.  We saw Mum in Chapel and had nothing but care and support shown at this time and for what has been a truly sad time you have all made it a worry and trouble free experience.
Thank you.