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Penny,
I just wanted to say a huge thanks to you and the team at Lodge Bros.  You have all been so kind in organising the cremation service for us and guiding us through the mire of paperwork that was needed. This is the first time we have had to arrange anything in the UK for someone who has passed away, and we hadn’t a clue what was needed.  Your patience and kindness with us has been second to none.
The team in Hanworth, led by Duncan yesterday was lovely.  They were very respectful and gave us the time we needed.  A big thanks to them too.