Dealing with the sudden death of my mum was without a doubt the toughest few weeks of my life. On contacting Lodge Brothers, the focus they put on customer care became very clear. Having been in customer service for over 25 years myself, I have very high expectations, all of which were exceeded by the Lodge team. The seamless communications internally were evident, the day itself went like clockwork, and the professionalism and care displayed by Keith and his team made a very difficult day one that I can reflect on with wonderful memories. Special thanks must go to Donna for her help and assistance in dealing with my many questions in such a compassionate and professional manner.