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Dear Sophie,
I just wanted to drop you and your team a note to say a big Thank you for everything you did to ensure the smooth running of my mothers’ service last week. I have to say, once again, I found any dealings with you all have been a pleasure. Nothing has been too much trouble and a particular thank you to you Sophie. You are an excellent ambassador for the company and I hope they know how good a job you do as the ‘face’ of Boutell.
Thank you also for getting the hair cuttings I requested and making the difficult process so much easier. Also to Xenos and his team; all very professional.