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Dear Sophie,
Mum’s funeral service yesterday went very well and I would like to pass on our thanks to you and also Reg’s team. We appreciated Reg contacting us on the night before to introduce himself and re-assure us that everything was in place. On the day itself his team were excellent, acted with dignity and made sure that everything ran smoothly. It certainly gave us confidence and put us at ease. Reg also introduced me to the crematorium staff to arrange the collection of ashes so that I know what to do on Monday.
Thank you for all your help with the arrangements and support on the day itself.