Penny, Victoria & Sandra were nothing short of amazing!
In the branch nothing was ever too much trouble and any requests or queries were dealt with quickly and efficiently. But, they never forgot we were grieving and fragile. The gentle support was excellent.
On the day, Victoria and her fantastic team organised little things last minute and sheltered us as much as possible. They gently guided but never intruded or hurried us.
The whole team made one of the worst days of my life a little easier. There is not one thing that I would have done differently or wished I had changed.
For the help, support and understanding, I will be eternally grateful.