I would like to thank you so much for all the help you gave me with regards to S*****’s funeral.
Initially I had no idea what to do, as I have never dealt with arranging a funeral. You gave me lots of advice and also introduced me to,Emily, your company lawyer and I would like you to pass on my thanks to her.
It took nearly two months to get the funeral arranged due to delays at the Coroner’s office and further delays at Barclays but you always rang to give me up-dates.
I feel you went above and beyond to help me and are a real asset to your company. Would you please pass on this e-mail to your Manager as they need to know how good you are at your job.