Suzette at Uxbridge was very helpful, as I wanted to arrange the funeral near to where my Mum lived, Suzette phoned Hanworth branch. I went to see Susan, she was so nice I could talk to her, she showed my Mum so much respect and so did the Conductor and the men on the day of the funeral. Everyone was so professional but at the same time like friends. It really helped me at one of the worst times in my life.