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Dear Carol, Just to add my grateful thanks for all you did to smooth the passing of *******.  It was a pity to meet you again so soon, but I’m sure that ******* would have been pleased with the kind consideration you gave us all.  Would you also pass on our admiration to Quentin and the team who remained unflappable on the day and eased us through the crematorium service.  The support you gave us was comforting, although I am sure this was due in part to the excellent support you get from the back-room staff.