Branch Testimonials: Byfleet

Thank you for everything you did regarding the funeral arrangements. I do not like to use the term happy but I was very, very content with your services and everything on the day was spot on.

Dear Nicole

Following our mother’s funeral, we wanted to thank Boutells for the excellent service they have provided at this sad time.  You personally have given us your sympathetic attention and guidance, answering our queries in a prompt, helpful, and reassuring way.  The Pallbearing staff on the day were faultless, calm, and respectful, remaining unruffled despite the delayed arrival of several guests. Paul, the Conductor, maintained a quiet reassuring approach, communicating with us at carefully chosen moments, suggesting possible minor changes to the schedule. At an emotional time for the family, his careful monitoring of how the day was evolving and his flexible approach to time allocations, were invaluable.  Please pass on our comments and sincere thanks to your staff for their dedication.

Dear Nicole,
On behalf of the family, I would like to thank you very much for all the care and time that was taken in the arrangement of my Mother’s funeral.  We received so much help and support which took away a great deal of stress and anxiety and it was reassuring to know that you had undertaken so many of the arrangements for us.  It was greatly appreciated by all of us and thank you once again.

I wanted to take this opportunity to thank both you and everyone at Amptwade House for your kind and understanding approach at an incredibly difficult time for myself and *****’s family, this really helped us.

Dear Nicole, I could not have got through my Mother’s funeral arrangements without you. I am so appreciative and will always be grateful for your guidance and words of wisdom when needed.  Linda, a special ‘thank you’ for your kind words and hugs, so appreciated.  Boutell’s & Lodge brothers are very lucky to have you both.

All went really well, perfect. I would recommend you to anyone, you have all been really brilliant.

I cannot express enough how kind and caring every member of your staff have been, from arranging the funeral, collecting Nan from her home and the support and kindness you gave the family, it was impeccable.  Nicole, thank you for all your kindness when I wasn’t coping with Nan’s death, you are an angel.

Thank you so much, everything went really well, from your side of things you were brilliant.

Everything was perfect, all went so well. We have had an amazing service from you, it has been faultless from start to finish with everyone that we have met and your boys were just brilliant.

Thank you for everything, we were really pleased, everything went really well and we were as happy as you can be given the circumstances.