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Branch Testimonials

Branch Testimonials: Byfleet

Dear Sophie,
I just wanted to drop you and your team a note to say a big Thank you for everything you did to ensure the smooth running of my mothers’ service last week. I have to say, once again, I found any dealings with you all have been a pleasure. Nothing has been too much trouble and a particular thank you to you Sophie. You are an excellent ambassador for the company and I hope they know how good a job you do as the ‘face’ of Boutell.
Thank you also for getting the hair cuttings I requested and making the difficult process so much easier. Also to Xenos and his team; all very professional.

Mrs H - Byfleet | 11.03.2019
Lodge Branch:

Dear Sophie,
Mum’s funeral service yesterday went very well and I would like to pass on our thanks to you and also Reg’s team. We appreciated Reg contacting us on the night before to introduce himself and re-assure us that everything was in place. On the day itself his team were excellent, acted with dignity and made sure that everything ran smoothly. It certainly gave us confidence and put us at ease. Reg also introduced me to the crematorium staff to arrange the collection of ashes so that I know what to do on Monday.
Thank you for all your help with the arrangements and support on the day itself.

Mr T - Byfleet | 01.03.2019
Lodge Branch:

Dear Sophie,
May I thank you for taking so much time and consideration in helping us discuss funeral arrangements for the very sudden loss of my elder son, at the age of 52 years. You are a credit to Lodge & Boutell in the kind and thoughtful way you met and dealt with us.

Mr P - Byfleet | 29.01.2019
Lodge Branch:

Everything was really lovely and went so well. All your staff, especially Darren, were so lovely & helpful. You all looked after mum so well, thank you so much. Thank you for everything that you have done Nicole

Mrs R - Byfleet | 14.12.2018
Lodge Branch:

Thank you, everything went very well. Thank you for your help & support throughout, Nicole, especially for organising The Standard Bearer, that was such a nice touch.

Mrs G - Wokingham | 30.11.2018
Lodge Branch:

We really appreciate everything that you have done for us the service has been fantastic, thank you.
The flowers that we got from you were just beautiful, everything went so well. Thank you so, so much.

Mr M - Belfast | 19.10.2018
Lodge Branch:

Dear Nicole,
I just wanted say thank you so much for the wonderful level of service Boutell provided taking care of the funeral arrangements of my mother.
She would have been delighted with the service at the Chapel and attention to detail provided, from the collection of Mum from home the night she passed, to the sensitive way she was looked after in the Chapel of Rest and Reg’s comfort & support at the Crematorium and especially your support throughout the planning – I could not have been happier.
Your team truly are the best, thank you.

Mrs G - Pyrford | 09.10.2018
Lodge Branch:

I just wanted to say a huge thank you for all of your professionalism and kindness over these past weeks, it really has made the process far easier for us as a family.
The day was carried out just as we had wanted and was a celebration of dad’s life.

Mrs W - Woking | 24.09.2018
Lodge Branch:

Everything was really good, your men have a good balance of being formal/informal and got it just right, and the people you recommended to us to do the food were brilliant, the food was delicious. Thank you so much.

Ms L - Chertsey | 03.09.2018
Lodge Branch:

Everything was absolutely marvellous, we could not have wished for anything more from your services. Everything was perfect, I really cannot ever thank you enough for everything that you have done for us. Your people, the drivers, everyone showed such kindness and respect and I cannot praise you all enough. Malcolm was just lovely and you, Nicole have been marvellous. You have calmed me down. Lodge Brothers are very lucky to have you. Thank you so much.

Mrs C - West Byfleet | 04.09.2018
Lodge Branch: