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Branch Testimonials

Branch Testimonials: Byfleet

Dear Melanie,
I would like to say a few words about the wonderful service we received from you and your team. Everything has been handled with the utmost care and compassion from the very first time we met you. The flowers were beautiful and the men on the day were fantastic. Probably the best funeral service I have been to, and this was also a thought shared by all who attended. Once again thank you for everything. You enabled Dad to have the wonderful send-off he was so deserving of.

Mr K - Byfleet | 16.03.2020
Lodge Branch:

Dear Melanie,
Thank you so much for your help and assistance with absolutely everything. The day could not have gone better, apart from seeing some sunshine, which I know you said you ordered but was not despatched on time, sadly!  A fabulous day indeed and at 102 a great send of for Dad aided by such professional arrangements. Please pass on our thanks to your team of incredible men who were outstanding on the day as well.
Best wishes and ever grateful.

Mr P - Byfleet | 05.03.2020
Lodge Branch:

Dear Melanie, Keith and Boutells Team,
Many thanks for all your help and support with dad’s funeral yesterday. Melanie you looked after us every step of the way and were so kind and attentive. Once again a great service provided by Boutells.

Mrs M - Byfleet | 14.02.2020
Lodge Branch:

Dear Melanie,
Thank you for your help and care organising a wonderful ‘event’ and send off for Mum. Your men were outstanding and Hazel Olde was a delight to deal with, making everything so easy for us. Melanie, you have been so supportive to us during this difficult time, culminating with a lovely day that Mum would have absolutely loved.  She sadly was the only thing missing on the day. Thank you ALL, once again.

Mr R - Byfleet | 10.02.2020
Lodge Branch:

Dear Melanie,

Thank you and all at Lodge Brothers for your tremendous and unwavering help in arranging Mum’s funeral at Wisley.  From my initial telephone call to your office to the final draft of the Order of Service, I would not have coped without your advice and attention to detail.  On the day your very gracious conductor, Keith, made himself known to me and provided helpful advice and assistance which was reassuring. As was indeed similar help from one of the pall-bearers after the service, when I thought the church had been locked with my bag (with passports) inside.  He escorted me personally back to the church door which was thankfully still open and we retrieved same!  A truly personal service indeed.
If such events can be described as ‘beautiful’ then it was, and it has left us with serene and warm memories to treasure forever.  Please convey our grateful thanks to everyone concerned.  Best wishes to each and every one of you.

Mr D - Byfleet | 07.02.2020
Lodge Branch:

Dear Melanie,
I just wanted to say just how wonderful you’ve all been. From the moment that your guys turned up after K passed away, you’ve all been absolutely amazing.  The day was very special and was everything that we had hoped for. You made us all feel like we were the only family going through this and helped us at every stage. When emotions were raw and we were all feeling lost, you have been wonderful. I can imagine no finer person to guide families through the whole process and you have been an unbelievable ambassador for your firm.
On behalf of the entire family, we are truly in your debt.

Mr B - Byfleet | 03.02.2020
Lodge Branch:

Thank you Melanie for everything.  You even arranged for the sun to shine!
Your patience and empathy at this difficult time was exceptional on a heartfelt level.  I had a burden of responsibility to decide on the ideal and appropriate funeral, and you enabled ideas to be woven together. The flowers were beautiful and your ‘boys’ on the day with Keith were amazing.  It was a sad but beautifully memorable day.  Thank you all so much. I could not have done this without you.

Mrs B - Byfleet | 09.01.2020
Lodge Branch:

Dear Melanie and Gentlemen,

I could not have asked for anything more from you all.  You looked after my family from the start, from when first making the arrangements to your lovely men on the day.  You looked after us so well during this sad time. The Vicar was so very charming and appropriate and kept a lovely flow to the service.  Thank you!

Mrs H - Byfleet | 18.12.2019
Lodge Branch:

Dear Melanie,
What a wonderful job!  It was a fantastic relief that everything went off so well.  Although a very sad day it was so well organised, and the best funeral I have ever attended.  It was beautifully conducted by Darren and we all received excellent attention from your other men.  Melanie, you did everything possible for us and made it a joyful celebration of Joan’s life. Once again thank you so much,

Mr M - Byfleet | 13.12.2019
Lodge Branch:

Melanie & Lodge Brothers,
I cannot thank you enough for all you have done for dad and us. Melanie, you are such a wonderful, kind, caring lady, you have helped us through a very painful experience for which we are extremely grateful.
Love and kind regards,

Ms S - Byfleet | 16.12.2019
Lodge Branch: