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Branch Testimonials

Branch Testimonials: West Byfleet

To all the staff involved in the care of my father’s body and his cremation service last Friday, I would like to say a big ‘Thank you’!
There was a perfect balance of professional service, duty, decorum and respect throughout.  It was a relief to have the day of the service itself run with discreet and respectful handling – not so easy when emotions run high.
I would be happy to pass on your name if the situation required it.

Mrs S - West Byfleet | 25.06.2019
Lodge Branch:

Dear Annie,
Been meaning to do this for some time, but I just wanted to say thank you so much for the wonderful care and attention you gave to us.
The send-off we gave F****** went beautifully, and that to a huge extent was due to Lodge Brothers, you made a sad occasion not seem nearly so bad and for that I thank you more than words can say, you are all wonderful, caring people and do an excellent job.

Mrs W - Send | 13.05.2019
Lodge Branch:

I recently lost my partner J*****.  To be honest I was dreading the thought of arranging the funeral. I was recommended the services of Annie at Lodge Bros West Byfleet by the Manager at Oakcroft Nursing Home, West Byfleet.
Annie was a Godsend. Thoughtful, compassionate, articulate and very empathetic. Everything that I wanted was done on point! From the coffin to arranging the flowers, from the service programme to the organising of the service and seeing J* in the Chapel of Rest. The funeral day itself was made much more bearable by the care and professionalism of the pallbearers. Thank you Annie and your team for making this event a lot easier than I thought it would be.

Mr N - Byfleet | 24.04.2019
Lodge Branch:

Dear Annie,
Please accept, and pass on, my heartfelt thanks to you and the team who attended us this week. D****’s death was such a terrible and unexpected shock to me and the family, but your gentle care and that of the funeral party, turned into a grace for us.  We felt cared for and unhurried and D**** was honoured in a most special and fitting way.
We could not have done so without all your help. Thank you and bless you.

Mrs N - Pyrford | 19.04.2019
Lodge Branch:

I would like to thank you and the team, everything went very well on the day, Reverend Johnson gave a lovely service, my sister gave an amazing eulogy of which she should be very proud, and the conductor Beverley Lodge was great and lead the hymn singing with great enthusiasm, which made up for us mumblers!

Mr H - West Byfleet | 15.04.2019
Lodge Branch:

Dear Annie,
Just to let you know that everything went really well yesterday, and to say thank you for such a smooth journey for us all. It is (as you know) such a poignant time for the family, but with all your help and kindness throughout the procedure, life for myself and my sister was made a lot easier, left with the task of organising our mother’s funeral.

Ms K - West Byfleet | 09.04.2019
Lodge Branch:

Dear Annie,
Thanks for all that you and your team did to guide us through the difficult time of arranging our father’s funeral. Your warm and friendly personality was a huge comfort to us when we came to speak with you, and your patient guidance through all the necessary formalities was fantastic.
The day of the funeral went so well and your friendly, respectful team were wonderful. I would like to particularly thank Paul for his gentle humour that helped us all so much as he guided us through it all, what a lovely man!
Thank you also for introducing us to Cliff, who did such a wonderful job creating a very personal Order of Service.
Many thanks once again.

Mrs H - Pyrford | 05.02.2019
Lodge Branch:

Dear Annie,
We would like to say a huge thank you for your help and support in arranging mother’s funeral last Friday. Your choice of Celebrant, Marion Royer, was perfect, a lovely lady who carried out the service as though she knew her.
Please also pass on our thanks to Keith who stayed with us outside the crematorium in the snow and the cold until we were ready to leave. We do appreciate all you did to ensure the day went as smoothly and dignified as is possible.
Thank you

Mr L - Woking | 06.02.2019
Lodge Branch:

Dear Annie,
Thank you so much for all your support during this very testing time. It was very reassuring to know that we are not the only family who falls apart when a parent dies.
You have gone ‘over and above’ in your role, showing lots of kindness and patience and above all understanding. Your caring and sympathetic nature make you perfect for this role.
With warmest wishes and much gratitude.

Mrs O - West Byfleet | 07.02.2019
Lodge Branch:

Many thanks for all your help. The funeral was just perfect with plenty of time in the chapel. The organist (Lindsay Bridgewater) played wonderfully as we knew he would, and the Reverend Mike Stanbrook was his usual rather special self. The flowers looked amazing and the Lodge Brothers team made it all go smoothly.
Heartfelt thanks.

Miss P & Miss S - West Byfleet | 07.02.2019
Lodge Branch: