I just wanted to thank you very much for making the task of arranging Dad’s funeral much easier than I thought it would be. It seemed so easy and I felt like I didn’t have to do anything it was all sorted out for me! Everything ran like clockwork and the communication was great. I could just pop in and see you whenever I needed to. I wouldn’t think twice about recommending you.
Dealing with the sudden death of my mum was without a doubt the toughest few weeks of my life. On contacting Lodge Brothers, the focus they put on customer care became very clear. Having been in customer service for over 25 years myself, I have very high expectations, all of which were exceeded by the Lodge team. The seamless communications internally were evident, the day itself went like clockwork, and the professionalism and care displayed by Keith and his team made a very difficult day one that I can reflect on with wonderful memories. Special thanks must go to Donna for her help and assistance in dealing with my many questions in such a compassionate and professional manner.
Our family have now had time to reflect on Dad’s “farewell” last week, and all agree that it was the best send off we could have given him. The compassion, respect and professionalism shown by you and your colleagues meant that we did not have to worry about anything on the day. Thank you Donna for “holding our hands” from start to finish. You made a sad situation much easier to cope with.
I would like to thank everyone at Lodge Brothers for their help and assistance with the funeral arrangements. I couldn’t fault anyone or anything. From the moment I stepped in to the branch at Burpham, Donna has been so helpful, thoughtful and caring, nothing was ever too much trouble.
Everything ran smoothly on the day and the gentleman were so respectful, even wearing green ties which was D****’s favourite colour. Keith the Conductor was on hand to guide me in the right direction.
I would also like to say a special thank you to your florist for the wonderful floral tribute which was beautiful.
I will certainly recommend you to my friends.
To All at Lodge Brothers,
Many thanks to all your excellent staff who arranged and attended at A*****’s funeral on 21stMarch in Guildford. Donna, the funeral arranger in Burpham, Paul the conductor and the gentlemen were all so helpful and kind, making a difficult event easier to manage.
Many thanks once again.
I’ve been meaning to do this for ages. We wanted to say a BIG thank you for all your help and guidance during this difficult time. The day itself went well and everything was done in a very caring & professional manner.
Just a little note to thank you again for arranging my mother’s funeral.
From meeting you for the first time when we knew mums death was imminent, to collecting her from my house when she passed away – which was done with such dignity by the young gentlemen who even took the care to make my mothers’ bed before they left, so thoughtful! All the arranging of the cars, music, service sheets and flowers, everything was done in a very caring, calm, professional manner.
Our sincerest thanks to you for all your kindness throughout at this difficult time.
I just wanted to say a BIG thank you for all your kindness and consideration at such a time in my life. I honestly don’t know where my head has been, I am still unravelling all the mistakes I have made over the past few weeks! And, your help with the flowers was so much appreciated. So a BIG thank you for being so lovely.
Also, please thank Reg who was so kind and dear on the day, it really helped my bruised old heart.
Not knowing any funeral directors in the Guildford area, I went on line to find a suitable firm for the needs of the family and friends of my late sister.
Having chosen Lodge Brothers I was very pleased to meet Donna on my first visit to their Burpham office.
Having had previously worked for a funeral firm I had a rough idea of how to arrange the funeral.
Donna was able to advise and help with all the various ideas and the firms that I needed to contact and suggesting using Lum ‘Rhin for the Celebrant. The funeral went very well, everyone that attended was very complimentary on the way it was all put together.
I would like to thank Donna and Lodge Brothers for all their help and professionalism.
Just a quick line to say thank you for today. Everything went so well and you and your team were nothing short of amazing.