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Branch Testimonials

Branch Testimonials: Ashford

Dear Penny,
Just a little note to say thank you so much for your kindness, thoughtfulness and caring attitude towards my mother and I – you made the process more tolerable and bearable. Although it is probably the saddest occasion we had to deal with, we can at least feel that my father was well cared for and had a dignified funeral.

Mrs A - Woking | 07.02.2019
Lodge Branch:

Dear Penny,
Thank you for arranging the perfect funeral for R**. Thank you for the comfort, respect and professional kindness you showed throughout.

Mr M - Ashford | 13.02.2019
Lodge Branch:

Penny, Victoria & Sandra were nothing short of amazing!
In the branch nothing was ever too much trouble and any requests or queries were dealt with quickly and efficiently. But, they never forgot we were grieving and fragile. The gentle support was excellent.
On the day, Victoria and her fantastic team organised little things last minute and sheltered us as much as possible. They gently guided but never intruded or hurried us.
The whole team made one of the worst days of my life a little easier. There is not one thing that I would have done differently or wished I had changed.
For the help, support and understanding, I will be eternally grateful.

Mrs R - Ashford | 07.02.2019
Lodge Branch:

Dear Mia,
Many thanks for the care and attention we received from both of you and everyone at Lodge. I do agree that you really are the best! Thank you for all you did.

Mrs B - Ashford | 30.01.2019
Lodge Branch:

We just wanted to let you know how well dad’s funeral went yesterday and how much we appreciate all that you did to make it as easy as possible for us.
You thought of everything in advance and covered every possible detail.
The gentlemen on the day were so discreet and professional yet made us feel that it was the most important job they had ever done and that dad was the most important man in the world – which to us of course, he was. With our warmest thanks.

Mrs W - Ashford | 31.01.2019
Lodge Branch:

What ever today brings, I want to say a very, very big personal thank you to you for all your help and assistance in arranging our Aunt’s funeral today – it really has been a total pleasure dealing with you and I complement you on your compassion and professionalism.
Can I also ask you please to pass on my thanks to Penny and, once again, complement her on her coffee making skills!

Mr T - Huntingdon | 11.01.2019
Lodge Branch:

Dear Victoria and all the staff,
We would like to thank you all for helping us through a very difficult time after we lost our Mum & Wife.
Victoria I would especially like to thank you for everything you did on the day of the funeral. It helped a lot when you asked if we would like to go up to say goodbye.
Thanks once again.

Mrs T - Ashford | 11.12.2018
Lodge Branch:

Dear Vikki,
I am writing to express mine and my family’s thanks to you and your team at Lodge Brothers for arranging Mum’s funeral yesterday. The funeral conductor and bearers were so professional and well organised, they ensured the whole event passed off successfully. Also, you and your colleagues at Ashford have been so kind and helpful throughout.

Mrs C - Laleham | 03.11.2018
Lodge Branch:

My family and I would like to say a big thank you for arranging my Mum’s funeral on 10th October. From the first lady to take my call, to the office team and all the staff in the background, all were courteous and helpful at a time when ‘we’ are not always at our best.
The addition of the crucifix for Mum helped her to look so regal in the Chapel when we said our last goodbyes.
These times are not easy, but your staff were most attentive. Our driver and Paul, who had also attended Dad’s funeral in February, added a personal touch, so pleasant and caring, a tribute to your firm – they made the whole family feel so special on the day including bringing the flowers to the venue, all without fuss.
I am so grateful to your whole team.

Ms B - Ashford | 30.10.2018
Lodge Branch:

Hi Penny,
I just wanted you to know how well the funeral went and how grateful we all are to Lodge Brothers, and particularly yourself, for making what to all intents and purposes is a harrowing experience and one that is so full of dread and fear, go so smoothly.
We all were and still are deeply touched by the quality of service you provided and the time, respect and support we were given. It was a wonderful and most respectful gesture to walk in front of the hearse in seeing Mum out of the estate, and the wreath was simply out of this world.
It is certainly a case of you doing Mum proud and she would have thoroughly approved.
Once again thank you for all your kind words and support and we all wish you and Lodge Brothers well for the future.

Mr P - Ashford | 25.10.2018
Lodge Branch: