Branch Testimonials: West Byfleet

Dear Annie,
I just wanted to thank you, on behalf of the family, very much, for all you did in arranging E’s funeral. It all ran so smoothly from start to end and we really appreciate everything you did.

On behalf of myself and my family, I would like to thank you for all your help and support in organising my husband’s funeral.  You were so helpful, explaining all the procedures that had to be followed. We would have found it very difficult to deal with, without your professional knowledge.  The gentlemen who attended the committal at the crematorium were so kind, respectful and understanding, and delivered the flowers, photo, and collection box to the church for the afternoon service.  Everything went perfectly.  Once again my grateful thanks.

Dear Annie,
We would like to thank you for all your hard work in arranging the beautiful service held for our Mum. You could not have chosen a better minister in Rev Derek Wensley. Although the service was only attended by the three of us, it was very moving and meant a lot to us. Keith was also kind and attentive to us on the day.
We cannot put into words how grateful we are to have met you, and for your attention to details from our first tearful meeting to when we said our final goodbyes. We knew Mum was in safe hands. You made sure that she was taken care of, in her best dress, pearls and wearing her favourite perfume. You comforted me when I came to see her, you helped us through a very sad and difficult time with great dignity, all of which is so very much appreciated.

Dear Annie,
I just wanted to say a big thankyou to you and your team, Keith and everyone on the day were incredible, we feel very lucky to have you and your team’s support.
Many thanks and Best wishes

Thank you Annie so much for everything you did to ensure M’s funeral went smoothly, and was a very special occasion.  Your kindness, patience and attention to detail were perfect.

Annie,
I wanted to say a massive thank you for all your organisational skills for yesterday. Everything went as well as it possibly could have done and a lot of it was down to you. Thank you for being great, it was very much appreciated.

To all the staff involved in the care of my father’s body and his cremation service last Friday, I would like to say a big ‘Thank you’!
There was a perfect balance of professional service, duty, decorum and respect throughout.  It was a relief to have the day of the service itself run with discreet and respectful handling – not so easy when emotions run high.
I would be happy to pass on your name if the situation required it.

Dear Annie,
Been meaning to do this for some time, but I just wanted to say thank you so much for the wonderful care and attention you gave to us.
The send-off we gave F****** went beautifully, and that to a huge extent was due to Lodge Brothers, you made a sad occasion not seem nearly so bad and for that I thank you more than words can say, you are all wonderful, caring people and do an excellent job.

I recently lost my partner J*****.  To be honest I was dreading the thought of arranging the funeral. I was recommended the services of Annie at Lodge Bros West Byfleet by the Manager at Oakcroft Nursing Home, West Byfleet.
Annie was a Godsend. Thoughtful, compassionate, articulate and very empathetic. Everything that I wanted was done on point! From the coffin to arranging the flowers, from the service programme to the organising of the service and seeing J* in the Chapel of Rest. The funeral day itself was made much more bearable by the care and professionalism of the pallbearers. Thank you Annie and your team for making this event a lot easier than I thought it would be.

Dear Annie,
Please accept, and pass on, my heartfelt thanks to you and the team who attended us this week. D****’s death was such a terrible and unexpected shock to me and the family, but your gentle care and that of the funeral party, turned into a grace for us.  We felt cared for and unhurried and D**** was honoured in a most special and fitting way.
We could not have done so without all your help. Thank you and bless you.