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ROBERT LODGE, Chairman
Branch Testimonials

Branch Testimonials: Byfleet

Dear Melanie,
Many thanks to you all at Lodge & Boutell for your contribution towards our wonderful celebration today. Never an easy occasion but everything seemed to fit together perfectly. Thanks to Darren and his team for looking after us on the day and making sure we knew where to be and when. Thanks to Carol for her role as videographer – we’ve yet to view the video, but we’ll watch it tomorrow before sending it out to those family members who were unable to make the service.
We’ll send a separate message to Lum’Rhin but her assistance before the event to finalise our service plans was extremely helpful and on the day itself her calm and soothing delivery helped everyone to feel at peace and able to focus for those 30 short but very precious minutes on G’s wonderful contribution to the lives of many family and friends.
Please also pass on our thanks to the florist, as the display was wonderful – just what we were hoping for.
Once again grateful thanks to you giving such warmth and care from the very first call.
Best wishes.

Mr G - Byfleet | 22.05.2020
Lodge Branch:

Dear Melanie,
Just a quick note to thank you and your colleagues for doing such a wonderful job in arranging and conducting Mum’s chapel of rest and funeral. It has given us great comfort at this sad time. Today’s service was small and intimate, and I know Mum would have loved the beautiful flower display. We feel so blessed to have had you looking after us all at this time.
Peace and blessings.

Mr C - Byfleet | 22.05.2020
Lodge Branch:

Dear Melanie,
I want to thank you formally for the excellent service you have given to us and our mother. You were such a help and comfort following M’s death and in the lead up to the Service that all the pressure was taken off our shoulders – it was so reassuring to know that I could contact you with every query. All the touches were there including the perfect start to Mantovani! A huge thank you. Excellent! The Order of Service sheets were really good and the flowers beautiful.

Ms C - Byfleet | 15.05.2020
Lodge Branch:

Dear Melanie,
The funeral went so well and I would like to thank you all from the planning stages to the delivery of the funeral yesterday. You have all been so lovely!
You Melanie, have given such great support during this time and provided exceptional service. Your gents on the day were outstanding and truly looked after and guided us all sympathetically. Wishing you all well and please stay safe all of you! You do such great work and should also be acknowledged for doing so. I would not be able to do the job that you do as funeral directors.
Thank you all once again.

Mrs J - Byfeet | 30.04.2020
Lodge Branch:

Dear Melanie,
Thank you so very much for absolutely everything. You have been so caring and thoughtful throughout our time shared making arrangements. Your idea to FaceTime when Dad he visited Mum in the Chapel of Rest gave immense comfort to us all and brought us together at a difficult time, even though in different countries. Thank you for all you have done, we are beyond grateful for how you have helped and dealt with everything. Even your arrangement and placement of the paper flowers I had sent gave me warmth.
We all feel at peace now. It’s all over and we know that she had a good send off, even if it was disjointed and slightly abnormal! Mum would have found the quirkiness of it hilarious!
I know you say ‘it’s what we are here for’ but you really made it all the better with your own personal attention in these very difficult times.
Best wishes.

Mr W - Byfleet | 17.04.2020
Lodge Branch:

Dear Melanie,
I would like to write and send a huge thank you to you, Darren and all of the gentlemen who looked after us. The professionalism and support you extended was so appreciated by the family and helped us get through a very tough day.

Mrs W - Byfleet | 07.04.2020
Lodge Branch:

Dear Melanie,
I would like to say a few words about the wonderful service we received from you and your team. Everything has been handled with the utmost care and compassion from the very first time we met you. The flowers were beautiful and the men on the day were fantastic. Probably the best funeral service I have been to, and this was also a thought shared by all who attended. Once again thank you for everything. You enabled Dad to have the wonderful send-off he was so deserving of.

Mr K - Byfleet | 16.03.2020
Lodge Branch:

Dear Melanie,
Thank you so much for your help and assistance with absolutely everything. The day could not have gone better, apart from seeing some sunshine, which I know you said you ordered but was not despatched on time, sadly!  A fabulous day indeed and at 102 a great send of for Dad aided by such professional arrangements. Please pass on our thanks to your team of incredible men who were outstanding on the day as well.
Best wishes and ever grateful.

Mr P - Byfleet | 05.03.2020
Lodge Branch:

Dear Melanie, Keith and Boutells Team,
Many thanks for all your help and support with dad’s funeral yesterday. Melanie you looked after us every step of the way and were so kind and attentive. Once again a great service provided by Boutells.

Mrs M - Byfleet | 14.02.2020
Lodge Branch:

Dear Melanie,
Thank you for your help and care organising a wonderful ‘event’ and send off for Mum. Your men were outstanding and Hazel Olde was a delight to deal with, making everything so easy for us. Melanie, you have been so supportive to us during this difficult time, culminating with a lovely day that Mum would have absolutely loved.  She sadly was the only thing missing on the day. Thank you ALL, once again.

Mr R - Byfleet | 10.02.2020
Lodge Branch:
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