Not knowing any funeral directors in the Guildford area, I went on line to find a suitable firm for the needs of the family and friends of my late sister.
Having chosen Lodge Brothers I was very pleased to meet Donna on my first visit to their Burpham office.
Having had previously worked for a funeral firm I had a rough idea of how to arrange the funeral.
Donna was able to advise and help with all the various ideas and the firms that I needed to contact and suggesting using Lum ‘Rhin for the Celebrant. The funeral went very well, everyone that attended was very complimentary on the way it was all put together.
I would like to thank Donna and Lodge Brothers for all their help and professionalism.
Just a quick line to say thank you for today. Everything went so well and you and your team were nothing short of amazing.
I would like to take his opportunity to thank you for your guidance and assistance when dealing with my late father’s funeral arrangements.
Your warm, calm, courteous and swift approach in handling the process and our various queries was extremely comforting to us, particularly at a such a difficult time.
The service on the day ran extremely smoothly.
I would have no hesitation in recommending your services to anyone who finds themselves in these somewhat inevitable circumstances in the future.
Thanks again for your understanding and thoughtfulness.
All went well today. I would like to thank you personally for being an excellent ‘representative of your company’.
It’s October and several months have gone by since M*****’s funeral at Woking Crematorium on 12 March but still the personal service and attention to detail remains second to none. Thank you for everything you have done – we’ve had a very professional and considerate experience throughout.
As a family we would really like to thank you personally as the funeral arranger for our late mother.
From our initial meeting with you and all our following conversations nothing was too much trouble for you. Everything ran very smoothly including the finding and playing of the rather unusual exit music at the crematorium that was requested by mum!
On the day of the funeral Keith was very kind and helpful so please could you also pass our thanks to him and the rest of the team from Lodge Brothers.
We would certainly recommend you at the Burpham branch, and the company, to others.
We really appreciated the professional service that you provided in organising all the different aspects of my father’s funeral.
Losing a very close member of the family is a particularly difficult time and it really helped having you personally guiding and arranging the whole event.
Once again thank you for everything.
I would like to thank you for the service you provided myself, my family and friends at this sad time.
I phoned Lodge Brothers at 3:30 in the morning, not sure if anyone would answer or what to expect. I needn’t have worried. The phone was answered by a very polite, helpful gentleman who told me what they could do to help and then arranged it.
I was contacted later the same day by Donna from their local branch who was really kind and empathetic, she helped me with everything. Nothing was too much trouble and if she said she would do something, it was done. Everyone I dealt with at Lodge Brothers was kind and polite, from the gentlemen who collected my husband’s body showing great respect, to Donna who arranged everything for me and Keith who acted as the Conductor at the funeral. I couldn’t have asked for anything better at such a difficult time.
I am writing to say how grateful I am for the professional, compassionate and friendly manner Lodge Brothers dealt with my husband’s burial arrangements.
Right from the first visit you have been so understanding and supportive. I was always fully confident that whatever we discussed would be carried out to highest detail. Donna, you were especially sensitive and caring when myself, my daughter and her three children visited the chapel to say goodbye to “Grandpa”.
On the day of the funeral, Keith and his colleagues were extremely professional and Keith had rung me the day before and introduced himself on the day.
I cannot thank Lodge Brothers enough for their efficiency and the caring manner of all staff.
I would like to say a special thank you for your kindness, advice and support whilst arranging and carrying out my aunt’s funeral, the whole process was made very easy with the professionalism of all your staff. The funeral could not have gone better, I’m so pleased we could provide everything my aunt wanted.